Your products will ship within two days of your order, and then take up to two weeks to reach your doorstep. Each product at SAILBEE.CO has an estimated delivery time that you can find in the product description.
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.
If you are in the product page, click "BUY NOW PAYPAL" button to and fill in your address info. If you add to shopping cart, you can click on the cart button on the top right corner of the page to checkout. Please contact us directly if you are still having trouble placing an order.
No you do not need an account to place an order. However, you must use an email address to place the order. We will send you the order status and tracking number through that email. If you are having issue receiving your order information please contact us directly.
You can change or cancel your order in the order page. Please send us an email at support@sailbee.cn or use the live chat to contact us if you cannot do so. We will assist you to help you fix the order as soon as possible. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.
Once we shipped your order out, we will be sending you an email with the tracking number. You can also follow up your order in your order page if you have an account with us. Depending on the country you are in, there will be a different site where your tracking number can be used for checking the shipping status. We will include instruction on how to track your order in the email. If you still have trouble tracking your order, you can contact us directly for assistant.
We currently only accept PayPal as a payment option. We will be adding new payment methods in the future. If you do have a specific payment method you want to use please contact us.
